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Senior Talent Experience Manager

Overview:
FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients’ trusted strategic partner — staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy and we seek the same qualities in our team. As a fast-growing, senior team, we’re excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client’s industries, and have fun along the way.

As Senior Talent Experience Manager, your top priority will be leading an exceptional recruitment and hiring process that ensures positive candidate experiences and builds a strong talent pipeline to fuel our growth. As candidates transition into FWD, you’ll help design and manage their onboarding experience, ensuring they’re set up for success. And on the HR and people experience side, you’ll drive culture-shaping projects and support initiatives that foster a positive and thriving culture that people are excited to be part of.

What You’ll Do:

Recruitment:

  • Proactively identify and engage forward-thinking talent who align with our vision.
  • Develop and implement effective recruitment strategies and employer branding that attract high-quality candidates and provide an exceptional candidate experience.
  • Partner with hiring teams on identifying role-specific qualifications and candidate profiles to ensure the best long-term fit for the team.
  • Create and post job descriptions across various platforms, while maintaining our applicant tracking systems.
  • Build and maintain a talent pipeline across functions for current and future hiring needs.
  • Review resumes, conduct initial interviews, and manage interviews for the hiring teams.

Onboarding:

  • Manage the onboarding process and plan for new hires.
  • Coordinate new hire orientation and onboarding materials.
  • Facilitate necessary paperwork and ensure compliance with HR policies and regulations.
  • Provide support to new hires during their transition into the company.

HR Generalist:

  • Assist with HR and People Experience projects as needed.
  • Support employee engagement initiatives and foster a positive workplace culture.

What You’ll Bring:

  • You bring over 8+ years of Recruitment experience within an agency setting. Preferably within a healthcare/pharma focused agency. Additionally, you have 2+ years of hands-on experience working within a small agency environment.
  • You have strong knowledge of recruitment strategies and best practices.
  • You’re proficient in LinkedIn Recruiter, Ashby and Gusto.
  • You’re well-versed in HR policies, procedures and employment laws.
  • You hold high standards for hiring and onboarding processes, as well as candidate and new hire experiences, consistently demonstrating exceptional attention to detail.
  • You anticipate and identify potential bumps and challenges before they arise, ensuring proactive solutions and smooth execution.
  • You are passionate about growth, and are excited about continuously expanding your skill sets and leading new initiatives.
  • You embody a self-motivated positive attitude and collaborative nature, with the ability to adapt to new situations, think on your feet, and communicate openly and proactively with those around you.

What You’ll Love About This Role: 

  • Build & Lead: Shape recruitment strategies, create meaningful candidate experiences, and design onboarding processes that support team growth and innovation. This role is for someone who’s energized by seeking out exceptional talent and crafting a seamless journey from first contact through onboarding.
  • Diverse Focus Areas: From recruitment to employee engagement, you’ll have a dynamic role that offers variety and impact across our entire team, making a real difference in how we grow and thrive.
  • A Culture of Growth: Join a team that values continuous development, especially in recruitment. You’ll have the opportunity to deepen your expertise, experiment with innovative talent strategies, and collaborate with leaders to refine hiring practices. In our supportive environment, you’ll grow not only as a recruiter but as a key contributor to our team’s success.

Working at FWD People
We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you’ll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Benefits & Comp 

At FWD, we believe in supporting our team both personally and professionally.  We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role is $100,000-$120,000  with a preference for contract-to-permanent candidates to ensure a mutual fit. However, full-time candidates are also welcome and encouraged to apply. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule.