Overview

Fwd is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. Working with the most forward-thinking people and brands, our commitment to innovation, excellence, and empathy drives us and our work forward.

We pride ourselves on being our clients’ most trusted strategic partner—always staying well ahead of the curve, leveraging our expertise and foresight to better navigate change and seize opportunity.

As Associate Account Director you will work hand in hand with clients to cultivate and strengthen relationships. As part of a highly collaborative team, you’ll be accountable for providing exceptional agency service and leadership. You’ll provide strategic guidance, recommend compelling marketing solutions, and help ensure flawless implementation and delivery. You’ll also be a part of our broader agency growth, contributing to business and process development. You have a strong background in healthcare marketing (preferably diagnostics) and are eager to learn new industries and grow with us.

What You’ll Do

• Lead and drive projects as the primary point of contact for clients across multiple accounts. 
• Responsible for the successful delivery of numerous fast-paced projects across multiple accounts, collectively exceeding $1M yearly. 
• Operate as both a strategic client partner and a project manager, overseeing project budgets and staffing plans, proactively identifying and addressing any budgetary concerns and resource challenges.
• Manage and lead cross-functional project teams to deliver high-quality assets and deliverables.
• Depending on account size, oversee and guide the day-to-day activities of account managers, ensuring they are aligned with project goals and client expectations.
• Establish strong relationships and an in-depth understanding of our clients and their industries, client competitors’ strategies, and market conditions, and leverage this understanding to guide the internal teams’ efforts in collaboration with clients.
• Oversee quality control by reviewing and approving all assets before sharing with client and/or partners to ensure they meet brand standards, client expectations, and quality benchmarks, maintaining a high standard of excellence in all deliverables.
• Play a significant role in business development, seeking out new opportunities and areas for organic growth with your accounts, while also having involvement in developing proposals and new business pitches.
• Become a specialist in our clients’ Legal and Regulatory review processes, ensuring clean submissions with previous learnings applied.
• Provide support across projects throughout each phase while having a roll-up-your-sleeves mentality, ensuring clients are always supported.
• Contribute to agency best practice codification including process development and improvement.
• Provide mentorship and support to teammates across the agency.

What You’ll Bring 

• You have a proven track record in a similar agency account and project management role, with at least 2 years experience working with healthcare, diagnostics and/or biotech clients. 
• You’re a natural leader. Internally, you drive and inspire teams to successfully deliver multiple high-value, fast-paced projects. Externally, you guide and support your clients, ensuring their goals are met with excellence and efficiency.
• You have experience working closely with executive teams and managing high-level client relationships.
• You have demonstrated the ability to develop, grow, and extend meaningful client relationships.
• You have a proven track record of success in driving new business initiatives. 
• You anticipate and identify potential bumps and challenges before they arise, ensuring proactive solutions and smooth project execution.
• You have concise written and verbal communication skills across all mediums, internally and externally. 
• You are passionate about growth, and are excited about continuously expanding your skillsets and leading new types of projects.
• You’re self-motivated, with a positive attitude and collaborative nature, able to adapt to new situations, think on your feet, and communicate openly and proactively.
• You’re comfortable working in a fluid environment utilizing soft skills: listening, collaborating, negotiating, and decision-making.
• You’re a collaborative, team player with an entrepreneurial, proactive approach to problem solving.

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you’ll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Benefits & Comp

At FWD, we believe in supporting our team both personally and professionally.  We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role starts at $115,000, with a preference for contract-to-permanent candidates to ensure a mutual fit. The expectation will be to convert to full-time after 3-months.