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Case

Account Manager

Overview

FWD is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. Working with the most forward-thinking people and brands, our commitment to innovation, excellence, and empathy drives us and our work forward.

We pride ourselves on being our clients’ most trusted strategic partner—always staying well ahead of the curve, leveraging our expertise and foresight to better navigate change and seize opportunity.

As an Account Manager you will work hand in hand with clients and internal project teams to cultivate and strengthen relationships by providing outstanding agency service and effective project management. You’ll provide support and strategic guidance, recommend compelling marketing solutions, and help ensure flawless implementation and delivery. You’ll also be a part of our broader agency growth, contributing to business and process development.

What You’ll Do

  • Provide support across multiple accounts by stewarding the project internally and externally, ensuring a successful execution and delivery on numerous fast-paced projects.
  • Act as a supporting point of contact for clients, responding promptly and communicating proactively to ensure their needs are met.
  • Drive project management across projects by managing timelines, team deliverables, budgets, and staffing plans, while proactively addressing any issues that arise.
  • Manage cross-functional project teams to deliver high-quality assets and deliverables.
  • Establish strong relationships and an in-depth understanding of our clients and their industries, client competitors’ strategies, and market conditions, and leverage this understanding to guide the internal teams’ efforts in collaboration with clients.
  • Support the team with quality control by reviewing all assets before sharing with client and/or partners to ensure they meet brand standards, client expectations, and quality benchmarks. Always maintaining a high standard of excellence in all deliverables.
  • Support in business development, seeking out new opportunities and areas for organic growth with your accounts, while also having involvement in developing proposals and new business pitches.
  • Become a specialist in our clients’ Legal and Regulatory review processes, ensuring clean submissions with previous learnings applied.
  • Contribute to agency best practice codification including process development and improvement.
  • Provide mentorship and support to teammates across the agency.

What You’ll Bring 

  • You’ll bring 8+ years of experience in a similar agency account and project management role, with a proven track record of collaborating across multidisciplinary teams, including at least 1 year of experience working with healthcare, diagnostics, and/or biotech clients.
  • You’re a natural leader. Internally, you drive and inspire teams to successfully deliver multiple high-value, fast-paced projects. Externally, you guide and support your clients, ensuring their goals are met with excellence and efficiency.
  • You have demonstrated the ability to develop, grow, and extend meaningful client relationships.
  • You enjoy contributing to business development.
  • You have concise written and verbal communication skills across all mediums, internally and externally.
  • You’re excited about growing new skill sets and leading new types of projects.
  • You’re self-motivated, positive attitude and collaborative nature, with the ability to adapt to new situations, think on your feet, and communicate openly and proactively with those around you.
  • You’re comfortable working in a fluid environment utilizing soft skills: listening, collaborating, negotiating, and decision-making.
  • You’re a collaborative, team player with an entrepreneurial, proactive approach to problem solving.

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you’ll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Benefits & Comp 

At FWD, we believe in supporting our team both personally and professionally.  We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role starts at $90,000, with a preference for contract-to-permanent candidates to ensure a mutual fit. The expectation will be to convert to full-time after 3-months. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule.